Digital and mobile platforms like Facebook, Yelp, the Better Business Bureau, Angie’s List and many more, have been a great place for our satisfied customers to express their approval of our longstanding history of quality work in Northeast Florida.

With our modern, digital lifestyles, a company’s reputation these days is defined largely by what appears from a Google search result or on social media. Nowadays, it is more important than ever for businesses to maintain and develop their online reputation.

But, from time to time, a customer has left us a bad review. Because, let’s face it, the longer you are in business, and the more customers you have dealt with, the chances increase that someone will inevitably leave a bad review. Plus, technology has brought the world together. On the rare occasion that a customer has decided to write a bad review about us online, Fenwick Plumbing has addressed their concerns.

What has been our response to reading a bad review of our business or services online?

It has been important, as a local business, for us to be aware of what our customers say about us. That is why we have always responded in an apologetic way and has always offered a solution.

Receiving a bad review has given our business a platform to respond in a way that shows our customers that we will always make things right. Furthermore, consistently approaching and immediately resolving negative feedback correctly and succinctly has shown that we are a business that cares.

Generally, the regular practice of monitoring reviews closely has allowed us as a business to understand how we can improve on a constant basis. In addition, not ignoring our customers has truly given our business a chance to understand our customers and their needs. The occasional bad review has compelled our team to provide service in such a way that prevents customers from ever having a reason to write another bad review about our business. Reading and responding to bad reviews has positioned our business to be the industry leader that we are.

Call Fenwick Plumbing if you are looking for a reliable plumbing company

Bill Fenwick Plumbing, Inc. is a Jacksonville, Florida, business that has been offering service to customers on the First Coast for 40 years. We are a customer­oriented company that arrives on time, uses only quality parts and does the work right the first time. With our knowledge and experience at your side, you can rest assured that our service is backed by the know­how and response of two generations of certified plumbers.

Contact us at Bill Fenwick Plumbing today for any plumbing questions you may have!