We can’t call the recession a thing of the past, yet. Companies and families alike are still recovering from the economic downfall and the resulting financial struggles will linger a little longer. While we would like to say that we weren’t affected by the recession, it would be a lie. We are, however, proud to say that we do believe that the recession actually made us better. While business was simply alright (but nowhere near the thriving business we were and are quickly becoming again), we did come out of the recession on top in one way: customer service. With the good comes the bad and thankfully with the bad comes the good. The recession truly gave us a fresh perspective. As a company, we decided not to let the economic recession get the best of us. Instead, we dedicated our time to customer service improvements.

Since DIY became so popular during this time, we realized that we had to offer something to our customers that would warrant their investment during a time when people we reevaluating their spending habits and creating more conservative budgets. Looking closely at the way we conducted our business helped us to find where the true value lies for customers when they call on our plumbers for repairs or new installations.

We were lucky as many of our competitors can’t tell the same story. We are not a fly-by-night company and our strong history of serving Jacksonville for 45 years proves that. Entering the recession as an established, trusted company helped us to come out steady on the other side. Even still, we had areas where there was room for improvement.

Today, we are a better company because of the recession with a strong team dedicated to a higher level of customer service and exceeding expectations. If you have had a bad experience with another plumbing company and even given them a second or third chance that still left you with unsatisfied results, we encourage you to schedule an appointment with us!  See for yourself the difference that our customer service makes.

Simply, we wouldn’t have been able to stay in business through the recession if we weren’t good. Our business is built on meaningful customer referrals. Just because a company has a large advertising budget, doesn’t mean they have the business ethics and commitment to service to back it up. Money can buy ad space, not loyal customers.

As stated, with the convenience and big potential savings of DIY projects, many homeowners are rethinking what they can do themselves. However, our business is thriving meaning that our customers trust in us and in the quality and value of our services. We specialize in plumbing maintenance, repairs, new installs, and renovations and would love to earn your trust if you have experienced another plumbing company that didn’t justify your out-of-pocket expenses.

Often times, the phrase ‘you get what you paid for’ is very true. Choosing Bill Fenwick for your plumbing or remodeling needs will not leave you feeling disappointed in the quality of service. When you experience a plumbing problem that you can’t resolve yourself, know the answers to these basic questions before choosing a company to invite into your home. After making sure the essentials check out first, customer service will be the determining factor between and good and great business.

1. Is the plumber licensed? First and foremost, make sure that the plumber has a valid license. This is required by the state, and rightly so. Plumbing is directly related to the health of the home. From a toilet installation to proper drain layout to gas piping, your health must be their top priority. If not handled properly by a professional, each could pose a serious health threat. Check with your state to ensure that they are carrying a valid license.

2. Does the plumber have insurance? Check to make sure that the plumber has liability insurance to protect you from any future issues related to the work they did if they were to ever go out of business. It’s ok to ask for proof of insurance!

3. Does the plumber have workers compensation? This is often over looked, but very important. If the plumber were to injure themselves on your property but doesn’t carry workers comp, you will be responsible for their hospital bills!

4. Does the plumber work for a respectable company? If the prices seem too good to be true, they probably are. Sure the bill might be significantly lower, but typically, so will the service, workmanship and quality. Be sure to hire a sound company that respects you enough to do great work and honor warranties, not just take your money.

5. Is the plumber responsive and genuine? Customer service is incredibly important any time you invite someone into your home. Be sure that you trust the plumber and that they will be on call for you, even in the middle of the night when the rain starts leaking into your living room!

Cheap fly-by-night companies do exist. Knowing the right questions to ask will allow you to differentiate between them and a reputable, honest company. Not to say that Bill Fenwick is the only one, but, we are proud to offer the highest level of customer service and quality of work to our customers. The recession gave us this advantage as we were able to re-evaluate what turns a customer into a returning customer and focus on making our customer service even better than before. Our customers that were loyal throughout the recession prove that, but still we won’t stop improving. The recession taught us several important lessons and it is our promise to keep getting better and to continue to provide Jacksonville with the high quality services that they have known for the last 45 years, for the next 45 more.